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132 Copyright © Acronis International GmbH, 2002-2013
7 Troubleshooting
In this section
Acronis System Report ........................................................................... 132
Acronis Smart Error Reporting ............................................................... 133
How to collect crash dumps ................................................................... 134
General recommendations .................................................................... 135
Creating a custom rescue CD ................................................................. 136
Viewing log ............................................................................................. 136
Acronis Customer Experience Program ................................................. 138
7.1 Acronis System Report
When you contact the Acronis support team, they will usually need information about your system in
order to resolve your problem. Sometimes getting the information is an inconvenient process and
may take a long time. The Generate system report tool simplifies the procedure. It generates a
system report containing all the necessary technical information and allows you to save the
information to file. When it’s necessary, you can attach the created file to your problem description
and send it to Acronis support team. This will simplify and speed up the search for a solution.
To generate a system report, perform one of the following:
On the main program window click the question mark symbol, and select Generate system
report.
On the Windows Start menu, click All Programs -> Acronis -> Acronis Small Office Server Cloud
Backup -> Tools and Utilities -> Acronis System Report.
Press CTRL+F7. Note that you can use the key combination even when Acronis Small Office
Backup is performing any other operation.
After the report is generated:
To save the generated system report to file, click Save and in the opened window specify a
location for the created file.
To save the report to file and send it to Acronis support team by e-mail, click Save and send.
To exit to the main program window without saving the report, click Cancel.
You can place the tool on your bootable rescue media as a separate component to be able to
generate a system report when your computer cannot boot. After you boot from the media, you will
be able to generate the report even without running Acronis Small Office Backup. In this case you
should plug in a USB flash drive before clicking the Acronis System Report icon. The generated report
will be saved on the USB flash drive.
To place the Acronis System Report tool on a bootable rescue media:
Select the Acronis System Report check box on the Rescue Media Content Selection page of the
Acronis Media Builder wizard.
Click Next to continue.
Creating a system report from the command line prompt
1. Run Windows Command Processor (cmd.exe) as administrator.
- User's Guide 1
- Table of contents 2
- 1 Getting started 6
- Backup and recovery 7
- Backup versions 7
- Backup file format 8
- Backup validation 8
- Consolidation 8
- Disaster recovery 8
- Scheduling 8
- 1.1.4.5 SSD support 11
- Removing Small Office Backup 12
- What is an Acronis Hotfix? 14
- 1.2 Program workspace 15
- 1.2.1 Main window 16
- Operations menu 17
- 1.2.1.1 Toolbar 18
- Selection rules 22
- 1.2.3.3 Time line 23
- Shortcut menus 25
- 1.2.4 Sign-in menu 26
- 1.2.5 Settings menu 26
- 1.2.6 Help menu 27
- 2 Backing up data 28
- DVD/BD 31
- Additional information 32
- 2.8 Backup options 33
- In this section 34
- 2.8.1 Backup schemes 35
- 2.8.2 Single version scheme 35
- 2.8.3 Version chain scheme 36
- 2.8.4 Custom schemes 36
- a maximum backup size 38
- 2.8.5 Image creation mode 39
- 2.8.6 Backup protection 40
- 2.8.8 Backup splitting 41
- 2.8.10 Backup reserve copy 42
- 2.8.12 Backup comment 43
- 2.8.13 Error handling 44
- 2.8.14 Computer shutdown 44
- 2.8.15 Windows account 45
- Free disk space threshold 46
- E-mail notification 46
- What you can exclude and how 48
- 2.9 Validating backups 49
- 2.10.2 Backup selection 50
- 2.10.3 Result location 50
- 3 Recovering data 52
- Restore 69
- Restore under rescue media 70
- 3.10 Recovery options 75
- 3.10.1 Disk recovery mode 76
- 3.10.3 Validation option 76
- 3.10.4 Computer restart 77
- Operation priority 78
- 4 Using online backup 80
- 4.4 Scheduling 82
- Advanced settings 83
- 4.5 Online backup options 84
- 4.5.2 Acronis Cloud cleanup 85
- 4.5.3 Encryption key 86
- 4.5.5 Operation priority 87
- 4.5.7 Notifications 88
- 4.5.8 Exclusions 90
- Cleanup settings 92
- One-time cleanup 92
- 5 Tools 93
- Description 95
- Click Next to continue 97
- 5.2 Adding a new hard disk 104
- 5.2.3.1 Partition settings 107
- File System 108
- Partition letter 108
- Partition label 108
- 5.2.4 Add new disk summary 109
- 5.4 Mounting an image 110
- How to mount an image 111
- 5.5 Unmounting an image 113
- 6 Useful information 115
- Additional recommendations 116
- Hard disk drives 116
- 6.2.1 FTP connection 117
- To test the rescue media 118
- SSD size 123
- SSD alignment 124
- Disable Indexing Service 126
- 6.6 Scheduling 128
- 6.8 Backup information 130
- 6.9 Timeout settings 131
- 7 Troubleshooting 132
- An ordinary error 133
- If you do not have Internet 134
- 7.4 General recommendations 135
- 7.6 Viewing log 136
- Viewing log entries 137
- The toolbar 137
- The calendar section 138
- Copyright Statement 139
- 8 Glossary of Terms 140
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