Acronis True Image
Frequently Asked Questions
Infrastructure
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The problem is that Microsoft Lanman Server has a fixed limit on how many filters it will support. Since
Acronis True Image 8.0 Server for Windows installs some filters to support backups, the total number of
filters can exceed the server's limit.
More information about this problem and possible solutions could be found in Microsoft Knowledge base
article 177078.
Why am I unable to create images if Easy CD Creator v4/v5 are installed?
Version 4.X and version 5.0 of Easy CD Creator auto-installs a faulty DOS-based backup utility called Take
Two®. This faulty program was removed from Easy CD Creator 5.1 and higher and is no longer supported
by Roxio. If this utility is installed, Acronis True Image 9.0 shows the following message when you start
the back-up imaging process:
"Cannot create the image of the logical drive because it is currently in use by running applications. Please
close all other applications and try again."
We recommend that you either upgrade your Easy CD Creator to version 5.1 or higher and/or uninstall
Take Two® completely.
More info please see:
http://www.roxio.com/en/support/roxio_support/taketwo.html
I have created images on CD-R(W) discs, but when I want to explore the images, Acronis
True Image 8.0 Server for Windows says that it cannot mount the partition as a logical drive.
The current version of Acronis True Image 8.0 Server for Windows can explore an image archive only if all
its volumes reside in the same folder. If your archive spans over several CD-R(W) discs and you wish to
explore the image(s), you should copy all volumes to a hard disk drive or to a network drive. Future
versions of Acronis True Image 8.0 Server for Windows will allow you to view each image on each CD-
R(W). We apologize in advance for the current inconvenience.
My computer is running Windows XP. I created an image archive of my hard disk and mounted
the image archive on another computer. When I try to explore folders on the mounted logical
drive, I get "Access Denied" message. How can I overcome this?
The most common reason why you might run into this error message, even if you are using a computer
with the same user name, is that the user profile and permissions could be different from those on your
original system. Different permissions and profiles might make you unable to view certain files and/or
folders. The only workaround is to restore the image archive (at least the necessary partition) and take
ownership over the files and/or folders you need in your new profile and permissions. You then will be
able to access, view and change these files and/or folders.
Microsoft provides instructions on how to perform this task. You can find them in Microsoft Knowlegde
Base — article 308421.
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