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112 Copyright © Acronis International GmbH, 2002-2013
17 Support
17.1 Technical Support
Maintenance and Support Program
If you need assistance with your Acronis product, please go to http://www.acronis.com/support/
Product Updates
You can download the latest updates for all your registered Acronis software products from our
website at any time after logging into your Account (https://www.acronis.com/my) and registering
the product. See Registering Acronis Products at the Website (http://kb.acronis.com/content/4834)
and Acronis Website User Guide (http://kb.acronis.com/content/8128).
17.2 Troubleshooting
When having any troubles using Acronis vmProtect 9 or when contacting Acronis Technical Support,
please save your working logs and send them to us. Please, go to Logs (p. 95) page and click Save All
to File (p. 98).
More information about contacting Acronis Technical Support is available at
http://www.acronis.com/support/.
- User Guide 1
- Copyright Statement 2
- Table of contents 3
- 4.1 Requirements 11
- 4.2 Installation options 16
- 5 Getting started 22
- 5.1 Dashboard Management 23
- 5.2 Using Web Console 24
- 1) Actions tab 25
- 2) View tab 25
- 3) Configure tab 26
- 4) vmProtect 9 dynamic tab 26
- 5.2.2 Logout link 27
- 6 vCenter Integration 28
- 7 Backup 31
- 7.2 When to back up 32
- 7.3 Where to back up 33
- 1. Not specified 34
- 2. Simple cleanup scheme 34
- 3. GFS cleanup scheme 35
- 7.4 How to back up 37
- 7.4.2 Backup validation 38
- 7.4.3 Other settings 38
- 7.5 Options 39
- 7.5.3 Compression Level 40
- 7.5.4 Error Handling 41
- 7.5.6 Notifications 42
- 2) SNMP notifications 43
- SNMP objects 43
- Supported operations 43
- 7.5.7 Additional Settings 44
- 8 Replication 46
- 8.1.2 When to Replicate 47
- 1) E-mail notifications 48
- 3) CBT replication 48
- 8.2 Managing replicated VMs 49
- 8.2.2 Failover 50
- Failover 51
- 8.2.4 Deleting Replica VM 53
- 8.2.5 Permanent failover 53
- 9 Recovery 55
- 9.1.2 Where to restore 56
- 9.1.3 How to restore 58
- 9.1.4 Options 59
- 9.1.4.1 Notifications 60
- 9.1.4.2 Error Handling 61
- 9.1.4.3 VM power management 61
- 9.1.4.4 Additional Settings 61
- 9.2 File Recovery 62
- 9.3.1 Extracting Databases 64
- 9.3.2 Extracting Mailboxes 66
- 10 Running VM from Backup 71
- 10.3 Additional Settings 73
- 11 P2V Migration 75
- Local folders 78
- Network folders 78
- FTP servers 78
- SFTP servers 78
- 13 Managing Tasks 82
- 13.3 Editing a task 83
- 13.4 Deleting a task 83
- 13.5 Viewing task logs 83
- 13.6 Viewing task details 83
- 13.2 Cancelling a task 83
- 14 Managing Recovery Points 87
- Cloud backup storages 88
- 14.3 Recovery Points list 89
- 14.4 Summary tab 90
- 14.5.2 Exchange Recovery 91
- 14.5.3 Run VM from backup 91
- 14.5.4 File recovery 91
- 14.5.5 Validate 91
- 14.5.6 Delete 91
- 15 Other Operations 92
- 15.2 Managing mounted VMs 94
- 15.3 Managing logs 95
- 15.3.2 Clear logs 96
- 15.3.3 Log cleanup rules 97
- 15.4 Managing licenses 98
- 15.4.1 Adding license 99
- The license is incorrect 100
- 15.5 Managing ESX(i) hosts 101
- 15.5.2 Adding ESX(i) host 102
- 15.5.4 Login credentials 103
- 15.5.5 Removing ESX(i) host 104
- 15.6 Managing settings 105
- 15.6.3 Agent Password 107
- Import Configuration 108
- Export Configuration 108
- 16 Best Practices 110
- 16.3 File/folders recovery 111
- 17 Support 112
- 18 Glossary 113
- Backup archive (Archive) 114
- Backup operation 114
- Backup options 114
- Backup scheme 114
- Backup task (Task) 115
- Bootable agent 115
- Bootable media 115
- CBT (Changed Block Tracking) 116
- Cleanup 116
- Datastore 116
- Deduplication 116
- Differential backup 117
- Direct management 117
- Disk group 117
- Dynamic disk 118
- Dynamic volume 118
- Encrypted archive 119
- Full backup 119
- GFS (Grandfather-Father-Son) 119
- High Availability (HA) 119
- Registered machine 121
- Replication 121
- Resource Pool 121
- Storage vMotion 121
- Validation 122
- Validation rules 122
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